1. INTRODUCTION

The Privacy Policy of Globe Communication outlines the principles and obligations that guide how we collect, use, store, disclose, and protect personal and business information processed through our platform. As a communication technology provider offering authentication, campaign automation, content upload systems, wallet management, billing workflows, template review mechanisms, brand and bot services, API integrations, and extensive reporting modules, we recognize that users rely on us to safeguard data exchanged during these operations. This Policy is designed to ensure that every user understands the standards we follow, the protections implemented, and the rights available to them.

Globe Communication adheres to recognized privacy and data protection practices, applying safeguards that help maintain confidentiality, integrity, and availability of the information entrusted to us. Whether users interact with the platform as administrators, resellers, companies, or authorized representatives, each action generates or transmits data that must be treated responsibly. We implement secure authentication mechanisms, regulated storage environments, and well-defined access controls to ensure that no information is accessed or handled beyond what is legitimately required for service functioning. By using our platform, you acknowledge that the processing of data is necessary for identity verification, communication delivery, campaign management, billing accuracy, reporting, quality checks, and performance improvements.

This Privacy Policy aims to be clear and transparent, enabling every user to understand how their information moves through our system. It explains the categories of information processed, the purposes behind such processing, the circumstances under which information may be shared with authorized third parties, and the specific measures we take to safeguard data. Your continued use of the services offered by Globe Communication signifies your acceptance of the practices described in this document. If you disagree with any portion of this policy, you should discontinue use of the platform immediately. Globe Communication remains committed to maintaining trust by upholding strong privacy standards, continuous oversight, and responsible data management practices at all times.

2. INFORMATION WE COLLECT

Globe Communication collects information necessary to authenticate users, operate the communication platform, manage accounts, deliver campaigns, maintain billing accuracy, and fulfil regulatory and technical obligations associated with message delivery systems. The data collected may include personal identifiers such as names, email addresses, mobile numbers, and login credentials provided during account creation or login processes. We also gather system-generated metadata such as device information, browser details, IP addresses, timestamps, and session activities to ensure secure usage, detect unauthorized access attempts, and maintain platform integrity. These elements help us verify identity, prevent fraud, optimize system performance, and support troubleshooting.

In addition to personal information, users may upload business-related data including brand information, bot details, templates, campaign content, contact lists, uploaded media files, and supporting documents required for verification procedures or communication delivery. This information may include text, images, videos, PDFs, links, variable fields, or metadata associated with communication content. The platform also processes transaction data linked to wallet recharges, credit or debit movements, billing cycles, usage summaries, and payment confirmations from third-party payment gateways. These financial-related records are maintained to provide accurate account management and comply with audit requirements, though Globe Communication does not store raw payment card information.

As part of regular system operations, we maintain detailed logs, analytic records, delivery reports, and audit trails reflecting user activities, campaign performance, template approvals, operator responses, API interactions, and error events. Such information is essential for maintaining transparency, enabling dispute resolution, supporting internal reviews, and meeting regulatory or telecom-operator requirements. All information collected is handled in accordance with lawful purposes described in this Policy, and only to the extent required for effective delivery of the services offered by Globe Communication. Users are responsible for ensuring that any data they upload is obtained and shared in compliance with applicable laws, particularly when it involves personal information belonging to third parties.

3. HOW WE USE YOUR INFORMATION

Globe Communication uses the information it collects to operate, manage, and enhance its communication services while ensuring reliability, accuracy, and security. The data you provide is used to create and maintain your account, verify your identity, authorize system access, and support communication workflows across messaging, campaign management, and brand verification. Your information enables us to process messages, deliver campaigns, validate templates, manage sender IDs, activate bots, and configure organization-level settings. When you perform activities such as uploading contacts, creating templates, sending messages, or initiating automation flows, the system uses the associated data to execute these tasks smoothly and maintain the necessary logs required for audits and operational transparency.

We use collected communication metadata to identify delivery patterns, resolve failures, improve delivery rates, manage routing systems, and enhance the overall performance of the platform. When you engage with any feature, information about your usage helps us optimize user experience, detect errors, troubleshoot issues, and improve platform stability. We also analyze system interactions to refine workflows, understand feature adoption, and ensure consistent functioning across various modules.

The data related to compliance such as identity proofs, GST details, PAN information, corporate documents, and brand verification files are used to meet regulatory requirements set by telecom and messaging authorities. This helps prevent misuse, spam, fraudulent activities, and unauthorized communication. When you contact support, your information is used to understand your issue, review system logs, identify root causes, and provide timely resolutions.

We also use your information to send important notifications regarding system updates, service alerts, policy changes, verification reminders, account security alerts, and feature enhancements. Information may be used for internal analytics, security monitoring, risk prevention, fraud detection, and ensuring standardized operations across all users and organizations. All usage of your information is governed by strict confidentiality, purpose limitation, and regulatory compliance principles.

4. INFORMATION SHARING AND DISCLOSURE

Globe Communication does not sell or rent your personal information. Information is shared strictly in situations where it is necessary for providing services, meeting legal obligations, ensuring system security, or fulfilling operational requirements. When you initiate campaigns, message-related data may be shared with telecom operators, messaging partners, or channel providers responsible for delivering the communication to end users. This sharing is limited to what is essential for message transmission, routing decisions, and delivery confirmations. If your organization uses third-party integrations, specific data may be shared with those systems for purposes such as syncing contacts, verifying business entities, or executing workflow automations.

Your identity and business verification information may be shared with regulatory authorities, telecom providers, and verification agencies to comply with telecom, RCS, and messaging regulations. Such disclosures are essential for preventing fraud, validating brand ownership, verifying templates, and ensuring compliance with communication guidelines. When required by law, Government authorities or law enforcement agencies may request access to logs, message metadata, identity documents, or activity records. Such disclosures are made only when legally obligated or when necessary to protect public safety, prevent misuse, or respond to valid legal processes.

Information may also be shared with service providers assisting us with infrastructure hosting, data storage, analytics, support services, system monitoring, and cybersecurity. These providers operate under strict confidentiality agreements and only access information necessary to perform assigned tasks. Internal teams may receive limited information solely for operational duties such as resolving technical issues, improving platform performance, ensuring system reliability, or conducting audits. If there is a business transition such as merger, acquisition, restructuring, or asset transfer, data may be transferred as part of the business continuity process, ensuring similar privacy protection continues.

We ensure all sharing is governed by contractual safeguards, encryption policies, and strict confidentiality controls to protect your information throughout its lifecycle during processing, transmission, and storage.

5. DATA RETENTION

Globe Communication retains information only for as long as required to fulfill operational, regulatory, security, and audit obligations. Account information such as name, mobile number, email address, company details, verification documents, and profile data is retained for the duration of your active account. Once the account is closed, certain information may continue to be stored to meet compliance requirements, resolve disputes, prevent fraud, or enforce legal rights. Communication data, message logs, delivery reports, contact lists, template records, and audit trails are retained following applicable telecom and messaging regulations that dictate minimum retention periods for operational integrity and regulatory monitoring.

We maintain system-generated logs such as access logs, security alerts, error logs, and platform activity logs for a period necessary to ensure security, detect suspicious activity, and analyze system performance. Data related to financial transactions such as payment records, invoices, tax details, and billing information is retained based on statutory financial record-keeping requirements. Support interactions, ticket details, attachments, and chat logs are stored to maintain service history, assist future troubleshooting, and improve customer support processes.

In cases where retention is no longer necessary, the data is securely deleted using methods that prevent recovery or unauthorized access. If you request deletion of your data, certain information may still be retained where required by law or where deletion could affect the integrity of system operations. Information stored in backups may take additional time to purge due to automated backup cycles, but no active processing occurs during that time.

We ensure that retention practices follow the principles of necessity, proportionality, compliance, and security. All stored data remains protected through access restrictions, encryption measures, and continuous monitoring to prevent unauthorized use or disclosure throughout the retention period.

6. DATA SECURITY

Globe Communication implements multiple layers of security controls designed to protect personal information, communication data, business documents, and all operational records processed within the platform. Our security framework covers physical, technical, and organizational measures to prevent unauthorized access, misuse, alteration, disclosure, or accidental loss of information. The platform operates within secure hosting environments protected by firewalls, intrusion detection systems, continuous monitoring, and advanced threat-prevention mechanisms. All data transmitted between your device and our servers is encrypted using secure protocols that safeguard message content, login details, API requests, and administrative actions from interception or tampering.

Access to your information is restricted using strict authentication methods, role-based access controls, and session management policies that ensure only authorized personnel or system processes have permission to handle specific categories of data. Sensitive information such as identity proofs, company documents, API credentials, and access keys is stored using encrypted storage solutions with limited internal access. Regular audits, vulnerability assessments, penetration tests, and internal reviews are conducted to identify weaknesses, patch security gaps, and enhance system resilience.

We maintain comprehensive monitoring of activities across accounts, campaigns, and integrations to detect anomalies, unauthorized login attempts, suspicious behavior, or potential misuse. Automated alerts and response mechanisms are used to prevent security breaches, protect user accounts, and isolate harmful activities. Employees and authorized support members undergo training in data protection, confidentiality, and secure handling practices to ensure consistent enforcement of security policies.

Although we maintain advanced safeguards, no platform can guarantee absolute security. However, Globe Communication actively updates its infrastructure, applies the latest security practices, follows industry regulations, and continuously evolves its defenses to protect your information. If any security incident occurs that may impact your data, we take immediate steps to investigate, resolve, and notify affected parties as required by applicable laws and best practices.

7. YOUR RIGHTS AND CHOICES

Globe Communication ensures that users maintain meaningful control over their personal information and have the ability to exercise certain rights regarding how their data is used, stored, or processed. You have the right to access your information, allowing you to view the personal data associated with your account, including identity details, company information, communication records, and activity logs. If you believe that any information is inaccurate or outdated, you may request corrections so the platform reflects accurate and updated details. You may also update various fields yourself through the account settings whenever such features are available.

You have the right to request deletion of your information, subject to regulatory retention requirements and operational dependencies. Some data may not be immediately removed due to legal obligations, security considerations, or ongoing investigations, but we ensure that deletion requests are processed in accordance with applicable rules. You may also request restrictions on how your data is processed, especially in situations where you believe the processing is unnecessary, inaccurate, or excessive.

You may choose to manage your communication preferences, including notification settings, alert choices, and certain consent-driven operations. If you no longer wish to use the platform or want to stop specific processing activities, you can request account deactivation or raise a support ticket for personalized assistance. You also have the right to obtain a copy of your data in a structured format when required for portability or compliance purposes.

Users retain the right to object to certain types of processing, including profiling or system-driven analytics, if such processing affects their rights or interests. You may also choose not to provide optional information; however, this may limit access to certain features. Globe Communication acknowledges these rights and provides mechanisms to help users exercise them responsibly while maintaining system integrity and compliance obligations.

8. COOKIES AND TRACKING TECHNOLOGIES

Globe Communication uses cookies and similar tracking technologies to provide a secure, efficient, and personalized platform experience. Cookies help us remember your preferences, maintain login sessions, manage authentication flows, and ensure smooth navigation across different modules of the system. When you access the platform, certain cookies are placed on your browser to identify your device, store temporary session data, and verify authorized access. These cookies help maintain continuity when you move between pages such as dashboards, templates, campaigns, brand verification, or support modules without repeatedly logging in.

Tracking technologies also help us analyze how users interact with different features. This includes understanding which sections are frequently visited, where users face performance delays, and how workflows are navigated. Such insights enable us to optimize user experience, improve responsiveness, and enhance system design. Cookies are also used to detect unusual login behavior, identify unauthorized access attempts, and prevent fraudulent activities. These security-related cookies operate silently in the background and form an essential part of our threat mitigation strategy.

Some cookies are temporary and expire automatically when you close your browser, while others remain stored for a defined period to remember your settings and reduce repetitive setup steps. If integrations or third-party tools are used within the platform, additional tracking components may operate only to support essential features, but they do not collect identifiable information beyond what is required for functionality. You may choose to manage or disable certain non-essential cookies through your browser settings, although doing so may affect the performance or availability of specific features.

Globe Communication does not use cookies for advertising, profiling, or cross-platform tracking. All tracking technologies are limited to operational, analytical, and security-focused purposes. Your data collected through cookies is handled with strict confidentiality, ensuring transparency, protection, and controlled usage aligned with regulatory standards.

9. THIRD-PARTY SERVICES

Globe Communication integrates with various third-party services to support message delivery, brand verification, communication routing, identity validation, analytics, infrastructure hosting, and technical operations. These third-party providers assist in executing specific tasks essential for delivering a complete and reliable communication system. When you send messages, certain information may be shared with telecom operators, communication gateways, or RCS providers responsible for transmitting your content to its intended recipients. These entities receive only the data required for routing and delivery confirmations.

Cloud service providers may host the platform’s infrastructure, ensuring scalability, uptime, data backup, and disaster recovery. Such providers operate under strict contractual obligations that limit their access to stored data and prevent misuse. If your organization uses optional integrations like CRM systems, contact-sync tools, identity verification partners, or payment gateways, only relevant information required for performing those integrated functions is shared. Any such interactions follow encrypted channels and controlled access permissions.

Support tools used by our internal teams may temporarily access certain logs, attachments, or activity details solely for troubleshooting and operational assistance. Analytics providers may help us understand system performance, detect anomalies, and optimize user experience without accessing message content or confidential business documents.

Globe Communication ensures that all third-party partners comply with applicable data protection regulations and follow industry-standard security practices. Agreements with these providers define their responsibilities, limit the processing purpose, and mandate confidentiality safeguards. No third-party service is permitted to sell, commercialize, or independently use your information.

All data exchanges with external parties occur strictly within controlled environments, respecting privacy principles, regulatory requirements, and operational necessity. If any third-party provider is replaced, upgraded, or discontinued, the transition is handled securely to maintain continuity and data protection. Our reliance on third-party services is essential for delivering a stable and compliant communication infrastructure, but the protection of your information remains our highest priority.

10. INTERNATIONAL DATA TRANSFERS

Globe Communication may transfer, store, or process information in regions outside your home jurisdiction depending on hosting, routing, or infrastructure requirements. These transfers occur to maintain high system performance, ensure redundancy, support disaster recovery, and improve platform reliability. When data is transferred internationally, we ensure that robust safeguards are applied to maintain confidentiality, security, and compliance with applicable laws. Such transfers may involve cloud hosting providers, telecom networks, routing partners, or verification agencies located in different countries.

All international transfers follow strict contractual frameworks that enforce data protection obligations on receiving entities. These safeguards may include encryption, access control policies, restricted processing rights, and continuous monitoring. Data routing associated with message delivery may pass through Globe communication networks, but only the information required for transmission is shared. Sensitive data such as identity proofs, documents, and company credentials remain stored in secure zones with restricted access, unless specific regulatory processes require additional verification.

Some regions may have different data protection laws, but Globe Communication ensures an equivalent level of protection regardless of location. Data may be accessed by authorized technical teams from other countries solely for system maintenance, troubleshooting, or infrastructure management, and such access is logged, monitored, and controlled.

If international transfers are required for compliance, such as verification by Globe partners or communication gateways, these transfers occur through secure channels. We do not engage in unrestricted or unauthorized cross-border data sharing. All movements of data are purpose-specific and governed by strict controls.

By using the platform, you acknowledge that such transfers may occur as part of essential operational processes. Globe Communication remains committed to ensuring that your information receives the highest level of protection, transparency, and oversight throughout all international data handling activities.

11. CHILDREN’S PRIVACY

Globe Communication is not designed for use by individuals under the age of eighteen, and we do not knowingly collect personal information from minors. The platform’s services relate to business communication, enterprise operations, messaging infrastructure, analytics, and campaign management, which require authorized access and active corporate involvement. As such, minors are neither intended users nor permitted to create accounts, submit information, or use any feature of the platform. If we discover that personal data belonging to a minor has been collected inadvertently, we take immediate steps to delete it from our systems.

Organizations using the platform are responsible for ensuring that their users meet the appropriate age requirements before granting access. During account creation and verification processes, information such as identity details, contact information, and organizational credentials is collected to confirm the legitimacy of users, reducing the likelihood of minors accessing the system. We encourage administrators to maintain strict onboarding practices and prevent unauthorized users from entering corporate environments.

If a parent or guardian believes that a minor has submitted information to Globe Communication, they may contact our support team to initiate removal. We promptly investigate such requests and take corrective measures to ensure compliance with privacy regulations. The platform does not offer features intended for young audiences, educational use, or entertainment purposes that would otherwise attract minors.

We do not use any tracking tools, profiling systems, or communication workflows that target or monitor children. All services are structured for professional and enterprise use, focusing exclusively on business communication needs. Our commitment to protecting children’s privacy aligns with Globe data protection standards and industry requirements. Ensuring that only eligible individuals access the system remains a core component of our security and compliance framework.

12. COMMUNICATIONS FROM US

Globe Communication may contact you for various operational, security, administrative, and informational purposes related to your account, communication workflows, or system usage. These communications are essential to ensuring that your account remains active, secure, and functioning correctly. You may receive notifications about account verification, OTP authentication, password resets, login attempts, unusual activity, campaign approvals, brand status, bot activation updates, billing alerts, and service availability. Such messages help you stay informed about important actions within the platform.

We may also send updates regarding system improvements, new features, maintenance schedules, changes in policies, security advisories, and best-practice recommendations. These communications are designed to keep you aware of enhancements that impact how you use the platform. Certain messages, particularly those related to security, compliance, or service functionality, are mandatory and cannot be opted out of because they are essential to protecting your account.

Other types of communications may include onboarding guidance, usage tips, training materials, or updates designed to improve your experience. You may choose to control or reduce non-essential notifications through your account settings, depending on available options. If you raise a support ticket or request assistance, our team may contact you to gather additional information, share updates, provide solutions, or request logs needed for troubleshooting.

We do not use your contact details for unsolicited marketing, advertising, or promotional messaging unrelated to the functioning of the platform. Any communication you receive from us is directly aligned with your use of the system, ensuring relevance and transparency. Your contact information is handled securely, stored with encryption, and not shared with third-party advertisers or external marketing agencies. Our communication practices prioritize clarity, user awareness, and responsible engagement.

13. LINKS TO OTHER WEBSITES

Globe Communication may contain links to external websites, resources, documentation portals, or third-party tools that are not governed by this Privacy Policy. These links are provided for convenience, integration support, knowledge references, or regulatory guidance. Once you navigate to an external site, the privacy practices, data handling procedures, and security policies of that site become applicable, and Globe Communication does not control or take responsibility for how those websites collect, use, or protect your information.

Some links may appear within support documentation, help articles, or verification guidelines to assist you in completing specific tasks such as regulatory submissions or industry compliance processes. External links may also be included for features like payment processing, CRM sync, brand approval, or identity validation through trusted providers. While we ensure that we collaborate only with reputable services, we cannot guarantee the accuracy, safety, or privacy standards of external sites.

We advise users to review the privacy policies and terms of any linked website before providing personal or business information. External websites may use cookies, tracking tools, or data processing practices that differ from ours. Globe Communication does not monitor or endorse content on third-party websites and is not responsible for any loss, misuse, unauthorized access, or errors arising from interactions with external resources.

If you choose to access external tools or integrate with third-party platforms, the exchange of information between systems occurs under the terms established with those providers. We ensure that such integrations are designed securely, but the handling of data outside our platform remains the responsibility of the respective service. Users should exercise caution and make informed decisions when interacting with external links or third-party services.

14. CHANGES TO THIS PRIVACY POLICY

Globe Communication may update this Privacy Policy periodically to reflect changes in legal requirements, industry standards, platform functionality, or internal practices. As our services evolve and new features are introduced, modifications may be necessary to ensure continued transparency and alignment with applicable data protection regulations. When updates are made, we revise the “last updated” date and may notify users through in-platform alerts, email notifications, or official announcements when the changes significantly affect the handling of your information.

You are encouraged to review this Privacy Policy regularly to stay informed about how your data is protected and processed. Continued use of the platform after modifications indicates your acceptance of the updated terms. If the changes materially impact your rights or involve new categories of data, we provide prior notice to ensure you have an opportunity to understand and evaluate the updates.

Changes may occur due to technological advancements, regulatory updates, security enhancements, or adjustments to business processes. We maintain a commitment to transparency, ensuring that any revision is clear, accessible, and aligned with our operational practices. If required by law, we may seek renewed consent for certain types of processing affected by policy changes.

Globe Communication remains focused on protecting your information and maintaining open communication regarding privacy practices. Any adjustments made to this policy are implemented with the intention of strengthening user trust, enhancing platform accountability, and ensuring consistent compliance with evolving legal standards.

15. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, Globe Communication provides multiple channels through which you can reach our support team. You may contact us for clarification on data practices, assistance with exercising your privacy rights, requests for account-related information, or inquiries related to data access, correction, restriction, or deletion. Our team reviews each request carefully and responds within reasonable timelines in accordance with applicable regulations.

You may also reach out to us for issues related to security incidents, unauthorized account access, unusual activity, or concerns about data misuse. We investigate all such reports promptly and take appropriate remedial action to protect your information. If you require support regarding verification documents, corporate onboarding, campaign approvals, or technical issues, our support representatives may request additional details to understand the context and provide accurate guidance.

We encourage users to contact us directly for any clarification rather than relying on assumptions or third-party interpretations. Clear communication helps us maintain accurate records, resolve concerns effectively, and improve future interactions. If your inquiry relates to compliance, legal processes, or privacy escalations, it will be reviewed by the appropriate internal team trained in data protection standards.

Globe Communication respects your concerns and ensures that every communication received is handled confidentially and with priority. We maintain dedicated support resources to assist with account operations, privacy matters, and service-related queries, ensuring that you have continuous access to reliable and informed assistance whenever needed.

16. USER RESPONSIBILITIES

Users of Globe Communication are expected to maintain responsible practices while accessing, managing, or transmitting information through the platform. You are responsible for ensuring that the information you provide during registration, verification, and ongoing usage is accurate, updated, and lawful. Any credentials such as passwords, API keys, access tokens, or authentication codes issued to you must be kept confidential, and you should ensure that they are not shared with unauthorized individuals. Unauthorized access or misuse of another user’s account is strictly prohibited and may result in suspension or termination of services.

As a user, you must ensure that communication activities performed through the platform comply with applicable laws, industry guidelines, and regulatory standards governing messaging, marketing, and business communication. This includes obtaining consent from recipients where necessary, avoiding prohibited content, and respecting usage restrictions associated with channels such as RCS, SMS, and other communication mediums. You are responsible for reviewing and validating templates, brand identities, and sender details before initiating campaigns to ensure that communication reflects accurate business representation.

You must carefully manage the access permissions assigned to team members within your organization. This includes ensuring that only authorized personnel can create campaigns, upload data, view message logs, or manage verification documents. If a device, account, or login session is compromised, it is your responsibility to notify the support team immediately so appropriate security measures can be taken. Any uploaded files, contact lists, or message content must be legitimate, free of malicious elements, and compliant with operational policies.

Users must avoid engaging in activities that disrupt platform functionality, compromise security, or misuse system resources. This includes spamming, testing harmful scripts, bypassing security controls, or exploiting vulnerabilities. Responsible usage helps maintain system integrity and protects all participants in the communication ecosystem.

17. ACCOUNT TERMINATION

Globe Communication reserves the right to suspend or terminate user accounts under specific conditions where platform security, compliance, or operational integrity is at risk. Termination may occur when users violate terms of service, engage in fraudulent activities, misuse communication tools, submit misleading information, or fail to comply with regulatory requirements governing messaging and verification. If an account is found to be transmitting unauthorized campaigns, using invalid sender identities, or conducting activities that appear suspicious, immediate action may be taken to prevent system misuse.

Users may also choose to voluntarily terminate their accounts by submitting a request through support channels. Upon termination, certain information may continue to be retained as required for regulatory, audit, or financial purposes. Inactive accounts may be reviewed periodically, and if extended inactivity is detected, users may receive notifications prompting action to maintain account status. Failure to respond may lead to deactivation in order to protect stored data and maintain system hygiene.

If termination is initiated due to compliance violations, security risks, or misuse of services, specific logs and communication metadata may be preserved to assist in investigations or fulfill external reporting obligations. Access to the platform is removed immediately after termination, and system privileges are revoked. Once an account is closed, users will no longer have access to saved campaigns, historical logs, uploaded templates, brand approvals, contact lists, or other operational records.

We encourage users to review and download any necessary data before initiating voluntary closure. For involuntary terminations, users may contact support to understand applicable guidelines and procedures. Termination-related decisions are made carefully, ensuring fairness, security, and adherence to regulatory frameworks. The goal is to protect the platform, its users, and the communication ecosystem from misuse or unauthorized activities.

18. USER-GENERATED CONTENT

User-generated content refers to any information, files, templates, campaign messages, attachments, brand documents, scripts, images, or data uploaded, created, or transmitted through Globe Communication. Such content remains the responsibility of the user or organization submitting it. The platform acts only as a processing medium and does not assume ownership or verification responsibility for the accuracy, legality, or appropriateness of user content. You are expected to ensure that all content complies with legal, regulatory, and operational requirements governing communication.

When you upload or submit content for campaign delivery, brand verification, or bot activation, you grant Globe Communication the right to process, store, transmit, or analyze the content strictly for operational purposes. This includes scanning attachments for malware, validating formats, generating previews, or extracting metadata required for routing and analytics. We do not use your content for marketing, advertising, or external purposes unrelated to the functioning of the platform.

If user-generated content violates guidelines, spreads harmful or offensive material, infringes intellectual property, or contains fraudulent elements, the platform may restrict or reject its use. Content that poses technical risks such as malware, corrupted files, or harmful scripts may be automatically blocked to protect system integrity.

Organizations are encouraged to maintain internal review processes to ensure that only verified and compliant content is uploaded. Team administrators should monitor submissions made by their users to prevent unauthorized or incorrect information from circulating through the system. Globe Communication reserves the right to request clarification or supporting documents for content that appears questionable or non-compliant.

User-generated content is stored securely and is accessible only to authorized personnel. It is handled under strict confidentiality, ensuring it is utilized exclusively for the operational tasks intended by the user or organization.

19. DATA BREACH PROCEDURES

Globe Communication follows established procedures to manage, investigate, and remediate data breaches or security incidents that may threaten user information. If a breach is suspected or detected, the incident response team activates predefined protocols to isolate affected systems, contain the threat, and prevent further unauthorized access. Immediate steps include halting suspicious processes, securing access points, analyzing logs, and assessing which categories of data may have been exposed. Forensic techniques are used to identify the source, nature, and scope of the breach.

Once initial containment is achieved, the team conducts a detailed investigation to determine whether personal information, communication data, or operational records have been compromised. If the incident poses a risk to users, affected individuals or organizations are notified in accordance with legal obligations and best-practice guidelines. Notifications typically include information regarding the type of breach, possible impact, recommended user actions, and steps taken by the platform to mitigate risks.

Remediation measures may involve resetting access credentials, updating security configurations, applying patches, or strengthening infrastructure components. Additional monitoring tools may be deployed to detect recurring threats or vulnerabilities. If regulatory authorities require disclosure of the incident, Globe Communication cooperates fully and provides necessary documentation.

Following resolution, a post-incident review is conducted to evaluate response effectiveness, identify gaps, and enhance future preparedness. This review may lead to changes in security policies, employee training, or technical upgrades. Users are encouraged to remain vigilant and report any suspicious activity detected on their accounts.

Globe Communication is committed to transparency, accountability, and continuous improvement in its breach management practices. Protecting user data remains a top priority, and all breaches are treated with utmost seriousness to ensure long-term trust and system resilience.

20. DATA PORTABILITY

GlobeCommunication provides users with the ability to access and obtain their information in formats suitable for portability, enabling ease of migration or record-keeping. Users may request copies of data associated with their accounts, including personal information, company details, communication logs, campaign metadata, template records, and relevant system-generated files. Such data is compiled into structured and commonly used formats such as CSV, Excel, or similar exportable files that can be utilized for external processing, auditing, or transferring to other systems.

Data portability empowers users to maintain transparency and control over their information. When you submit a portability request, our team verifies your identity to ensure that the information is released only to authorized parties. After verification, the requested data is prepared and made available within a reasonable timeframe, depending on the volume and complexity of the information. Certain categories of data may remain excluded from portability if their release could compromise system security, reveal internal processes, or violate regulatory restrictions.

Data provided for portability does not include information belonging to other users, proprietary system configurations, or internal logs used for platform maintenance. Users are encouraged to review the exported data to ensure accuracy and completeness. Portability requests do not include deletion; your data remains in the system unless a separate deletion request is submitted.

The platform maintains secure processes for exporting and transmitting data so that information remains protected during transfer. Users may also download specific records directly through available dashboard features, depending on permission levels granted by their organization. Globe Communication ensures that portability supports the principles of accessibility, transparency, and user empowerment without compromising privacy or security.

21. LEGAL BASIS FOR PROCESSING

Globe Communication processes personal and operational information based on several legal grounds that ensure responsible and compliant handling of data. The primary basis for processing arises from the contractual relationship established when you create an account and use the platform. To provide essential services such as message delivery, verification, security, analytics, and customer support, data processing becomes necessary to fulfill these contract obligations. When users initiate campaigns, manage templates, upload documents, or perform system operations, processing is required for proper execution.

Another basis for processing includes compliance with applicable laws and industry regulations governing communication services. This includes telecom guidelines, verification mandates, tax requirements, audit rules, and security protocols. Certain processing activities such as document retention, message logging, or disclosure to regulatory authorities occur strictly to meet statutory obligations.

Legitimate interest serves as another foundation, where processing supports fraud prevention, system optimization, troubleshooting, performance monitoring, and security enhancements. These activities are essential for maintaining a stable, secure, and efficient communication ecosystem while protecting users from abuse or unauthorized use.

In some cases, processing is based on user consent, particularly for optional features that involve preference settings, notification choices, or specific customization tools. Users may withdraw consent where applicable, although doing so may affect access to certain functionalities. Consent-based processing never includes mandatory system operations or activities required for legal compliance.

Globe Communication ensures that every data-handling activity aligns with a valid legal basis, remains transparent, and respects user rights throughout the processing lifecycle.

22. COMPLIANCE WITH LAWS

Globe Communication operates in accordance with all applicable laws, regulations, and industry guidelines governing data protection, communication infrastructure, identity verification, and enterprise messaging. The platform adheres to regional telecom rules, corporate communication policies, and regulatory frameworks that define how sender identities, templates, bots, and campaigns must be verified and approved before use. Compliance requirements influence how data is stored, processed, shared, and audited, ensuring that communication flows remain lawful and secure.

We follow legal obligations related to user identification, fraud prevention, spam control, telemarketing rules, and digital communication standards. When required, the platform may cooperate with regulatory bodies or law-enforcement agencies to provide legally mandated information. Such cooperation occurs only when supported by valid legal processes and is handled with utmost transparency and confidentiality.

Globe Communication complies with data protection laws governing privacy, security, user rights, and data retention. This includes ensuring fairness in processing, limiting the purpose of data usage, maintaining security safeguards, and enabling users to exercise rights such as access, correction, and deletion. Our compliance efforts include regular reviews, internal audits, staff training, and technical updates designed to uphold regulatory expectations.

We continuously monitor legal developments to ensure that the platform aligns with evolving standards. If regulatory changes require system modifications or updated documentation, necessary changes are implemented promptly to maintain compliance readiness. Our commitment to legal adherence strengthens user trust, promotes secure communication, and ensures responsible management of all data within the platform.

23. GOVERNING LAW

This Privacy Policy and all related matters are governed by the laws applicable in the jurisdiction where Globe Communication is registered and operates. These laws determine how disputes are resolved, how data is handled, and how privacy obligations must be fulfilled. By using the platform, you agree that any legal issues, concerns, or conflicts arising from this policy or your use of the service will be resolved under these governing legal principles.

The applicable laws influence operational requirements, data protection obligations, regulatory compliance, and contractual responsibilities between GlobeCommunication and its users. These laws may include national telecom guidelines, corporate communication regulations, and established privacy standards that define how business communication platforms must function. Users are expected to comply with the governing law when engaging in communication activities through the platform, especially when sending messages, uploading content, or performing verification procedures.

Any disputes, claims, or disagreements related to privacy practices, data usage, or platform operations will be subject to the exclusive jurisdiction of the courts defined in our governing region. Users acknowledge that they may also be required to comply with additional local laws depending on the territories in which they operate or where their recipients are located. In cases where regional requirements differ, users must ensure their communication practices meet all relevant legal standards.

Globe Communication remains committed to operating in full accordance with governing laws, maintaining transparency, fairness, and compliance throughout all data-handling practices. The legal framework helps protect both users and the platform by establishing clear expectations and ensuring responsible management of information.

24. DISPUTE RESOLUTION

In the event of a disagreement, concern, or dispute related to this Privacy Policy or your use of Globe Communication, we encourage users to first contact our support team to seek an informal resolution. Many issues can be resolved quickly through clarification, system review, or direct communication. Our team investigates concerns thoroughly and works to provide solutions that are fair, transparent, and consistent with our policies and legal obligations.

If an issue cannot be resolved informally, the dispute may proceed through a structured resolution process defined under the governing law. This process may include negotiation, mediation, or other forms of alternative dispute resolution before advancing to formal legal proceedings. The purpose of these steps is to provide a fair opportunity for both parties to present their positions, share relevant documentation, and work toward a mutually agreeable outcome.

Should the matter require judicial intervention, disputes will be handled exclusively in the courts specified under the governing jurisdiction. Users acknowledge that they must follow these procedures for any privacy-related claims or conflicts related to platform usage. Globe Communication ensures that legal rights, user protections, and procedural fairness are upheld throughout the resolution process.

We remain committed to resolving disputes respectfully, efficiently, and professionally. Clear communication and willingness to cooperate allow most matters to be settled without escalating to legal stages. Our goal is to maintain trust, transparency, and accountability in all interactions with users.

25. ACKNOWLEDGEMENT AND CONSENT

By using Globe Communication, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy. Your continued use of the platform signifies your acceptance of how your information is collected, processed, stored, and protected. You also consent to the operational activities required to deliver communication services, including message processing, verification procedures, analytics, security monitoring, and lawful data sharing.

If you do not agree with any part of this policy, you must discontinue using the platform. Your use of the services represents ongoing consent to updates and modifications made to the Privacy Policy, provided such changes are communicated or made accessible for review. Users acknowledge that they are responsible for reviewing this document periodically to remain informed about data-handling practices.

When providing information, submitting documents, uploading content, initiating campaigns, or interacting with the platform, you confirm that you have the right and authority to provide such data. Organizational administrators acknowledge that they have informed their team members and obtained necessary consents before granting access to the platform.

Your acknowledgement reinforces mutual trust and ensures lawful, secure, and responsible use of all communication services offered by Globe Communication.